Frequently Asked Questions (FAQ)
Last Updated: July 24th, 2025
At Vsphere Shops, we want your shopping experience to be seamless and enjoyable.
Below are answers to some of our most common questions.
1. Ordering
Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout.
You’ll receive an order confirmation email once your purchase is complete.
Q: Can I modify or cancel my order after placing it?
A: Please contact us at info@vsphereshops.com within 24 hours.
If your order has already been processed or shipped, we may not be able to make changes.
2. Shipping
Q: How long will it take to receive my order?
A: Standard shipping typically takes 3–7 business days, while expedited options are
available at checkout. Processing time is 1–3 business days.
Q: Do you ship internationally?
A: Yes, we ship to select countries. International customers are responsible for customs duties and taxes.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused and unopened items in their original packaging.
Please review our Returns & Refunds Policy for full details.
Q: How do I start a return?
A: Email us at info@vsphereshops.com with your order number and reason for return.
We’ll provide next steps.
4. Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure payment options provided at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure, encrypted third-party payment gateways.
5. Products
Q: Are your products true to size?
A: Most items follow standard U.S. sizing. We recommend reviewing product descriptions for fit notes.
Q: Do you offer gift packaging?
A: Yes, select items may be eligible for gift wrapping. Look for options at checkout or contact us directly.
6. Customer Support
Q: How do I contact Vsphere Shops?
A: You can reach us anytime at info@vsphereshops.com.
We aim to respond within 24–48 hours.
Q: Do you offer wholesale or bulk orders?
A: Yes—please email us with your needs and timeline, and we’ll be happy to assist.