Returns & Refunds Policy

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in their original condition/packaging.
• Due to the nature of our products, personalized, made-to-order, or print-on-demand items (e.g., journals, greeting cards) are non-returnable unless defective or damaged.
• Certain items are non-returnable for hygiene reasons (e.g., beauty products, intimate wear).

• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, a refund will be issued to your original payment method within
  5–10 business days.
• Shipping fees are non-refundable.

• Exchanges are offered only for defective or incorrect items and are subject to product availability.
• If an exchange is not possible,  a refund will be issued instead.

• Please contact us within 3 days of delivery at info@vsphereshops.com with your order number and photos
  of the issue.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method for your protection.

Please email us at info@vsphereshops.com with your
order number, reason for return, and whether you’d prefer a refund or exchange.

Our team will respond within 24-48 hours with next steps.